SHIPPING
Canary Islands
Shipping by Correos
3.99€ by order
Free from 49.99€
Delivery in 1-3 working days (Monday to Friday excluding local and national holidays)
*If you are in Gran Canaria, you can pick up your order in Las Palmas.
At the end of your purchase, choose “pick up your order in Las Palmas”.
Rest of Spain
Shipping by Correos
4.99€ by order
Free from 59.99€
Delivery in 3-5 working days (Monday to Friday excluding local and national holidays)
Shipping by Correos Express
7,95€ by order
Delivery in 1-3 working days (Monday to Friday excluding local and national holidays)
Europe
Shipping by Correos
8.95€ by order
Delivery in 7-10 working days (Monday to Friday excluding local and national holidays)
Shipping costs are calculated as you add products to your basket. So at the end of this process and before processing your order, the total of these costs will be displayed on the screen. If you agree with them, you must confirm your order and proceed to the payment stage.
As soon as your order leaves the warehouse, a tracking code will be sent to you by email. You can also find your order details and tracking information in your “Order History” under the “Your Account” tab.
Exchanges & Returns
Return Conditions
At Pro Healthy we strive to provide you with an excellent shopping experience and superior customer service. If for any reason you are not satisfied with your order, we accept returns within 30 days from the date of shipment. Items must be unused, in original condition, with original tags and packaging intact. Some items purchased through special promotions may be on clearance, so will not be eligible for returns and exchanges (Please refer to the special conditions of each promotion).
How to initiate a refund?
1- To initiate a return, please contact our customer service to obtain a return form.
2- Complete the return form provided digitally.
3- Pack the items securely and send them to the address we will provide you with.
Shipping costs associated with the return shall be borne by the customer, unless the return is due to our error or a defective product.
Return Processing
Once we receive your return and it is verified that it meets our conditions, we will process the refund accordingly. The refund will be issued within 10 working days of receiving the returned items, using the same payment method you used for the original purchase.
PRO HEALTHY RESERVES THE RIGHT TO REFUSE AN EXCHANGE IF WE DEEM THE PRODUCT IS DAMAGED OR HAS BEEN USED.
Responsibility for Return
Returned items are your responsibility until they reach us – make sure they are well packaged and not damaged in transit! Make sure you get proof of postage in case you need to contact us further about your return.
Items exchange?
We do not make exchanges, but you can send your order back to us. If you want a different size or colour, you will need to place a new order.
NEED MORE INFORMATION?
Check our FAQ – Shop
