FREQUENTLY ASKED QUESTIONS
1. What payment methods are accepted on your website?
We accept various payment methods, including credit/debit cards. We use third party payment platforms for privacy and security reasons. The platforms are: Stripe and PayPal.
2. What is the delivery time for orders?
Delivery time may vary depending on your location and the shipping option chosen. For more details, please contact us, see here.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the responsible carrier’s page. Use this number on the carrier’s page for up-to-date delivery information.
4. Can I return or exchange an item if it doesn’t fit or I am not satisfied?
Yes, we accept returns but not exchanges. Please see our returns policy for more details. here.
5. What should I do if I have a problem with my order?
If you experience any problems with your order, we recommend that you contact our customer service team. We are here to help you and resolve any concerns you may have.
7. Can I cancel or modify my order after I have placed it?
If you wish to cancel or modify your order, please contact us as soon as possible. Depending on the status of your order, we will do our best to accommodate your request.
8. Do you have physical shops where I can see and try on clothes before I buy?
Currently, we sell exclusively through our website and do not have physical shops. However, we are committed to providing detailed descriptions and size guides to help you make informed decisions about your purchase.
9. Size guide
